Project overview
An international manufacturing company operating in multiple countries required comprehensive IT services to optimise and secure its global operations. The company required support in all areas of IT, from infrastructure and security to support and specialised projects such as software development and cloud migrations.
Requirements of the customer
- IT infrastructure management: provision and management of servers, networks and data centres in multiple countries
- Cybersecurity: Implementation of security solutions and continuous monitoring to defend against threats.
- End-user support: Provision of helpdesk and on-site support for all employees worldwide.
- Software development: development and maintenance of customised software solutions to support production processes
- Cloud services: Migration of on-premise systems to the cloud and management of the cloud infrastructure.
- Project management: Coordination and implementation of IT projects to introduce new technologies and processes.
- Training and workshops: Training employees in new systems and security guidelines.
Solution from the OutsourceBG Services Group
OutsourceBG Services Group took over the complete IT support of the company and ensured that all requirements were fully met:
- Infrastructure management: implementing and managing a robust IT infrastructure that ensures scalability and reliability.
- Cybersecurity: Introduction of a multi-layered security approach with firewalls, IDS/IPS, regular security audits and 24/7 monitoring.
- Support services: Establishment of a global helpdesk and provision of on-site technicians to resolve IT issues quickly.
- Software development: Development of a customised ERP solution to optimise production processes and integrate all business processes.
- Cloud migration: Successful migration of key systems to the cloud, increasing flexibility and cost efficiency.
- Project management: Execution of several IT projects, including the introduction of new manufacturing technologies and the integration of IoT solutions
- Training: Conducted training sessions and workshops to ensure employees were fully conversant with the new systems.
Results and achievements
- Optimised operations: The customised ERP solution and optimised IT infrastructure enabled the company to significantly improve its production processes.
- Increased security: The multi-level security approach led to a significant reduction in security incidents.
- Efficient support: The global helpdesk and on-site technicians ensured that IT issues were resolved quickly, increasing employee productivity.
- Cost savings: Cloud migration resulted in significant cost savings while increasing flexibility.
- Successful projects: All IT projects were completed on time and on budget, which facilitated the introduction of new technologies and processes.
Customer testimonial
“Outsource has exceeded our expectations in every way. Their comprehensive IT support has optimised our production processes and significantly improved our security situation. The cooperation was always professional and solution-orientated. We look forward to continuing our collaboration and are convinced that we will successfully master future challenges together.”
Summary
This case study shows how we provide complete IT support from A to Z for an international production company. Through our partnership approach and commitment to excellence, we not only exceeded our client’s expectations, but also laid the foundation for a successful long-term collaboration.