Project overview:
A leading OEM offered us the opportunity to become their exclusive partner for Managed Deployment Services in the EMEA region through our largest customer.
The end customer required travelling deployment teams to ensure process consistency across an extensive geographical coverage. Approximately 5000 units were to be deployed across 36 countries within tight deadlines.
We provided the required group of technicians with the right skills, experience and language skills to exceed the client’s expectations. The complex planning was done together with the client. We provided daily real-time updates and visibility to fulfil all SLA requirements, reporting on key metrics and managing end-user escalations.
Results and achievements
Most importantly for our client and their end customers, they were able to maintain their ability to provide world-class service across all geographies to deliver a complex deployment project at a competitive price.
Through our work, we lowered our client’s cost structure for the geographically remote service deployment and allowed them to focus on their core business.
Client testimonial
“Our relationship with OutsourceBG Services Group is stable and strong. They endeavour to provide a sustainable and satisfactory service in all areas where we use them. Our regular delivery reviews show that their performance consistently meets or exceeds targets and they are willing to consider new delivery methods when required.”
Summary
This project demonstrates our ability to manage complex deployments efficiently and cost effectively, whilst delivering the highest quality of service. Through our partnership approach and commitment to excellence, we have not only exceeded our customers’ expectations, but also laid the foundations for future business opportunities.